Refund Terms:

  1. The timely settlement of issued invoices is the responsibility of the Client Company.
  2. Pranathi Software Services operates on a prepaid model, generating monthly invoices at the start of each month. The billing cycle spans from the first to the last day of the month i.e. charges for calendar month for convenience of billing / payment operations both for provider and client.
  3. For clients starting services mid-month, the initial payment cycle will be prorated for that month. Subsequent billing cycles will occur monthly (calendar month).
  4. To ensure uninterrupted services, payments must be made within the first 7 days of each month. Failure to comply may result in service termination. Pranathi Software Services is authorized to restrict or halt access to products and services for non-clearance of invoices without any prior notice. The process of monitoring is automated in-order to give better and quality service to the clients who are prompt in making the payments for the services / products.
  5. Any payment discrepancies, such as excess payments or incorrect amounts, should be reported to or the designated ‘Account Manager’. The issues will be addressed within 48 hours or 2 working days upon receiving the complaint. Specific inputs on discrepancies may result in swift resolution.
  6. If the Client Company chooses to terminate its engagement with Pranathi Software Services, no notice is required, and the account will be deactivated.
  7. In cases requiring a refund, the Pranathi Software Services Team will strive to process it within 7 working days, following all necessary diligence, documentation, and due processes. Please note that after the refund processing, delays in the financial infrastructure, including payment gateways and banks, may occur, leading to potential delays in remitting the amount to the Client Bank Account. The tax portion if any collected from the clients and are remitted to Tax Authorities can only be refunded after recovering from the concerned tax authorities.
  8. The above terms are subject to change from time to time and will be notified through our web-site / emails / Invoice.